Understanding inconclusive status

If you received a letter about your Claim having inconclusive status, it means the Administrator is not yet able to assess your Claim’s eligibility. 

An inconclusive status is not an eligibility decision about your Claim. It does not mean your Claim has been denied. Your Claim is still active and awaiting a decision.

Eligibility

Eligibility for compensation depends on specific criteria approved by the Court.

Getting to a decision

According to the terms of the Settlement, the Administrator must follow a separate process to assess inconclusive Claims. This process is in development and must be approved by the Federal Court before the Administrator can assess the remaining inconclusive status Claims.

Why did the Claims Period open before the process to assess inconclusive Claims was complete? 

It was important to the Settlement Implementation Committee to start getting compensation into the hands of Claimants as soon as possible. Waiting another year or more past March 10, 2025, to start was not acceptable.

The Committee decided to open the first Claims Period before the process for assessing inconclusive Claims was complete. This decision ensured that people whose information could be confirmed early would not have to wait longer to receive compensation, allowing eligible Claimants to receive more than $654 million in the first year and $1 billion by the end of June 2026. 

0M+
paid to eligible Claimants in the first year
0B+
paid by the end of June 2026

This is also why:

  • Some Claims are processed earlier than others
  • Processing times may be different, as each Claim involves unique circumstances and may require different levels of review or supporting information — even when Claims were submitted at the same time or by members of the same family

What happens next?

  • You do not need to do anything right now. You do not need to hire a lawyer.
  • If you have been notified of an inconclusive status, your Claim remains active. The Administrator will contact you if additional information or next steps are required.
  • “Inconclusive” is a temporary status given to Claims that cannot be confirmed using records provided by ISC. It is not an eligibility decision, and it cannot be appealed.
  • Once the inconclusive assessment process is approved by the Federal Court, the Administrator can begin to assess remaining inconclusive status Claims.

Sign up to receive email updates about the Settlement. We will share information by email and over social media when we have a timeline for when the process may be approved and when assessment of remaining inconclusive status Claims will begin.

Questions about your situation?

Call the Administrator at 1‑833‑852‑0755 (toll free) between 8 a.m. and 8 p.m. ET Monday to Friday (excluding statutory holidays), choose your language and press 2 to speak with a Claims Helper.