Social Media Community Guidelines

The First Nations Child and Family Services and Jordan’s Principle Settlement social media channels were created to share information and updates about the Settlement on behalf of the Administrator. We are active on Facebook, Instagram, YouTube and X.

We are committed to providing safe, respectful and inclusive online spaces for all Class Members and protecting personal privacy.

We monitor our social media channels and will respond to inquiries, where appropriate, Monday to Friday from 9:30 a.m. to 7:30 p.m. ET, except for statutory holidays. We make every effort to respond in a timely manner but during periods of high volume, it may take us longer to respond.

Please note that we can only provide general information to respond to questions about the Settlement and the Claims Process. If you have questions about your specific situation or Claim, please contact the Administrator at 1-833-852-0755.

All content developed and published on our social media channels is approved by the Administrator and is subject to change or removal.

All content was accurate at the time of posting. However, due to the dynamic nature of the Settlement, some content may be out of date.

In addition, content that has been auto-translated due to an individual’s language settings may have wording changes that impact meaning.

For the most up-to-date information, visit FNChildClaims.ca.

Our social media channels are moderated by community managers to ensure conversations are respectful. Any moderation will be done primarily to delete inappropriate content and to correct misinformation.

We reserve the right to review, monitor and remove all spam, advertising or comments which are deemed—at the sole discretion of the community managers—to:

• Contain personal information
• Violate an individual’s privacy
• Include photos of individuals
• Are off topic
• Are misleading
• Are discriminatory, hateful, threatening, aggressive, abusive or violent
• Are vulgar, rude, offensive or obscene
• Attack individuals who engage on our social media channels, the Administrator or supporting staff
• Contain inappropriate conversations or dialogue

If repeated posts of the above nature are made by any individual, we reserve the right to temporarily or permanently block that person from further activity on our page.

In addition to these guidelines, each social media platform has its own community guidelines and policies that you should be aware of.

Personal data may be collected if you make the information available on the Settlement’s social media channels. See our Privacy Policy for more details.