We are dedicated to creating an accessible experience for everyone, regardless of level of ability. The work we do to provide access to information with optimized experience is ongoing, through applying the current accessibility standards as they apply to our public website.
Information and communication
We test our website to Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We prioritize resolution of 2.1 AA errors. We engage in regular auditing, reporting and resolution of issues to remain compliant with Accessible Canada Act (ACA), and the Accessibility for Ontarians with Disabilities Act (AODA).
Some legal documents on this website have been provided by third-party entities and are hosted here for informational purposes. Please be aware that these PDFs may not conform to current accessibility standards. We cannot guarantee the accessibility of content provided by external sources. To request an accessible version of a legal document, please contact us at Accessibility@FNChildClaims.ca.
Customer Service
Our staff are trained to provide accessible customer service, including communication methods that consider various levels of ability. We are committed to communicating with customers in ways that are accessible to them.
Contact us
We are here to answer your accessibility questions and assist with removing any barriers you may experience in accessing our information or services. Contact us at Accessibility@FNChildClaims.ca. You will receive a response within five business days.