Deloitte was appointed as the Administrator (“Administrator” or “we”) for the First Nations Child and Family Services, Jordan’s Principle, and Trout Class Action Settlement. The role, duties and responsibilities of the Administrator are outlined in the Final Settlement Agreement (the “Settlement Agreement”).

This Privacy Statement explains how Deloitte, as Administrator, will collect, use, and share your personal information when undertaking its duties. This Statement also sets out your rights in relation to your personal information and who you can contact for more information or to ask questions.

Privacy laws in Canada define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

Why do we need to collect your personal information?

Deloitte has been appointed Administrator under the Settlement Agreement to execute the Claims Process. This means we need to collect your personal information for various purposes in support of managing this process, including:

  • Processing your Claims
  • Making compensation payments
  • Verifying Claims according to the criteria set out in the Settlement Agreement
  • Responding to inquiries from Claimants about Claims and Claim Forms
  • Providing support to Class Members in the Claims Process
  • Deciding on requests for Claims Deadline extensions by individual Class Members facing extenuating personal circumstances
  • Carrying out other duties and responsibilities as the court or the Settlement Implementation Committee may, from time to time, direct

We may also collect a limited amount of personal information through cookies (small text files stored in a user’s browser) on this website. For more information about the Administrator’s use of cookies, please see the Cookies Notice at the end of this page.

What personal information will we collect about you?

When you visit www.FNChildClaims.ca to get information about the Settlement, you can view the website without revealing your name, phone number or email address. If you choose to sign up to receive updates about the Settlement, we will ask for your name and email address.

The Administrator will only collect as much personal information from you as necessary to process your Claim according to the Settlement Agreement. Depending on the Class type, this information may include, but is not limited to, for example:

  • Full name
  • Date of birth
  • Home address
  • Social Insurance Number
  • Indian Registration Number
  • Community/First Nation of Membership
  • Bank account details
  • Details surrounding the circumstances of Removal or Placement in care and time spent in care, if applicable
  • Details surrounding the circumstances of Delay, Denial, or Service Gap with respect to an Essential Service, if applicable
  • Additional personal information and supporting documentation to confirm familial relationship in the context of eligibility requirements, if applicable
  • Additional personal information and supporting documentation to determine eligibility for compensation, if applicable

We may also collect a limited amount of personal information as you navigate through the website. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

How will we collect this personal information?

Most personal information we collect about you will come directly from you when you:

  • Create an account in our Claims Portal for your online Claim Form
  • Submit a Claim Form
  • Communicate/correspond with the Administrator, including the Claims Helpers and Service Coordinator teams
  • Phone the Contact Centre (calls are recorded)
  • Provide copies of your identification and other records in support of your Claim

The limited personal information collected through cookies will occur automatically as you navigate through the website.

How will your personal information be used?

The Administrator uses the personal information you provide and that is collected about you strictly for the purposes of executing its duties under the Settlement Agreement. Personal information collected through website cookies will be used to help us understand usage and improve website delivery.

How will your personal information be disclosed?

As required under the Settlement Agreement, your personal information will be shared with several key stakeholders involved in the Claims Process; these include:

  • Government of Canada
  • Settlement Implementation Committee
  • Class Counsel
  • Third-Party Assessor(s)
  • Claims Helpers
  • Child Welfare Authorities
  • Individuals filing competing or related Claims
  • Representative of deceased Claimants
  • Personal Representative of Claimants who are Persons Under Disability
  • Auditors and the court, as required.

Your personal information may also be aggregated and shared as required under the Settlement Agreement. This may include, for example, the annual report to the Courts on funds distribution.

How will your personal information be protected?

We use a range of physical, electronic, and administrative measures to ensure that we keep your personal information secure, accurate and up to date.

These measures include, but are not limited to:

  • Education and training to relevant staff to ensure they are aware of our privacy obligations when processing personal information
  • Administrative and technical controls to restrict access to personal information on a ‘need to know’ basis
  • Technological security measures, including firewalls, multi-factor authentication, encryption, and anti-virus software
  • Physical security measures, such as staff security passes to access our premises
  • An appointed Chief Privacy Officer to oversee privacy matters

Although we use appropriate security measures once we have received your personal information, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavor to protect personal information, but we cannot guarantee the security of data transmitted to us or by us.

How long will we keep your personal information?

As required under the Settlement Agreement, your personal information will be retained for two (2) years after the Administrator completes the last payment of compensation under the Settlement Agreement. Then, the Administrator will destroy all Class Member information and documentation in its possession.

As noted above, a report related to the Administration of Claims will be shared with the Government of Canada and the Court and kept in accordance with its own retention requirements under the Privacy Act.

How can you access and correct your personal information?

It is important that the personal information we hold about you is accurate and current because we may need to contact you if we need additional information to process your Claim. Please contact us at 1-833-852-0755 to let us know if you change your address, phone number, email, or other personal information.

You have the right to know what personal information the Administrator has collected about you. You can do this by logging into the Claims Portal to review the information you provided to the Administrator on your online Claim Form, or by contacting us at 1-833-852-0755.

How can you cancel your Claim?

If you decide to cancel or withdraw your Claim from the Settlement, contact us by phone at 1-833-852-0755 or by email at Claims@Admin.FNChildClaims.ca.

What if you have concerns or questions about how your personal information is handled?

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Privacy Statement, and with applicable privacy laws. To discuss our compliance with this Privacy Statement, or if you have general questions related to the Class Action, eligibility, the Claims Process, or to be connected to Class Counsel, please contact the Administrator, Deloitte, by telephone at 1-833-852-0755.

What about privacy on Settlement social media platforms?

We do not recommend that you share any personal information on the Settlement social media platforms. Community managers will remove social media posts or private messages that contain personal information. See our Social Media Community Guidelines for more information.

In some circumstances and only with your permission, the community manager may share questions or concerns posted on social media with the Administrator. The Administrator, at its sole discretion, may respond to you directly using the contact information we have on file for you (e.g., phone number or mailing address).

Will this Privacy Statement change over time?

It is our policy to post any changes we make to the Privacy Statement on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the website home page.

We include the date the Privacy Statement was last revised at the top of the page. You are responsible for periodically visiting the website and this Privacy Statement to check for any changes.

Cookies Notice

A cookie is a small text file placed on your device by the websites that you visit. Cookies are then sent back to the website on each subsequent visit, or to another webpage that recognizes that cookie. We use cookies to make the website work, or to work more efficiently, understand website usage and support troubleshooting. Cookies help us gather information like your domain name, your internet service provider, your operating system, the date/time you visit, the pages you access, and the kinds of information you search for on this website. This information helps us provide a more personalized and responsive user experience.