Claims Helpers

Most of the Claims Helpers are First Nations. All are trained to understand the context and impact of the First Nations child welfare system in Canada. They provide trauma-informed, culturally safe support and respectful, community-focused assistance to help people complete their Claim Forms with care and clarity.

Claims Helpers are part of Castlemain , an advisory firm that works directly with the Administrator and First Nations communities to support Claimants through the Settlement process.

Claims Helpers are here to help.

Claims Helpers can answer your questions, explain what documents you may need and help you through each step — at your pace.

They can:

• Work with you one-on-one in person (where available), or by phone or video, in English, French and some Indigenous languages
• Provide clear information about the Settlement and the Claims Process
• Help you fill out your Claim Forms and gather supporting documents
• Show you how to get government-issued identification
• Share information about local cultural, community and wellness supports

They offer both individual support and group sessions, depending on what you need and what’s available in your area.

Claims Helpers are located across Canada — in some First Nations communities, rural and remote areas and urban centres.

If there isn’t a Claims Helper in or travelling to your community when you are ready for help, you can get one-on-one support by phone or video.

The Claims Helper Program is designed to be responsive to regional needs.