Important: You can now submit a Claim for the Removed Child Class and Removed Child Family Class. Learn more about how to complete a Claim.

Home » Help & Resources

Help and resources are available every step of the way to support you in completing your Claim and understanding the process.

Resources

Resources are available to help you understand the Settlement and navigate the Claims Process with confidence. These resources include:

  • FAQs
  • Community toolkit
  • Settlement Cultural Safety and Inclusiveness Training
  • Resource library
  • Claim Form support: resources are available to help you understand how to complete and submit your Claim Form, including:
    • Companion guides: written documents that describe how to complete each section of the Claim Form. A companion guide is available for each Claim Form.
    • Videos: recordings of a person who explains how to complete each section of the Claim Form. A video is available for each Claim Form.
  • Financial information: what you do with your compensation money as an eligible Claimant is totally up to you. Making a plan ahead of time can help you make the most of this money.

Learn more about planning to receive your compensation money →

Supports

The Administrator provides trauma-informed, culturally safe support at no cost for Class Members, their families and those assisting them throughout the process. Whether you are a Claimant, a family member or a service provider, help is available every step of the way.

The following supports are delivered independently by the Administrator and are not connected to any government programs or agencies.

Administrator’s Contact Centre

The Administrator’s Contact Centre serves as the primary point of contact for Claimants. Contact Centre staff can provide information and answer questions about the Settlement Agreement, the Claims Processes and how to complete a Claim Form.

The Administrator’s Contact Centre can also refer Claimants to Claims Helpers if additional support is needed.

Regional Liaisons

Regional Liaisons support First Nations leadership and ​First Nation organizations ​in ​each region. They act as the key point of contact for First Nations and First Nation organizations to help ensure they are informed about the Settlement and Claims Processes​.

Learn more about Regional Liaisons →

Claims Helpers

Claims Helpers offer individualized support to Claimants who need additional help throughout the Claims Process​​.

Claims Helpers are located across the country and work to help Claimants obtain supporting documentation, complete Claim Forms and access cultural and wellness services and supports.

Learn more about Claims Helpers →

Wellness support

Free mental health and wellness support is available to Class Members 24 hours a day through the Hope for Wellness Helpline at 1‑855‑242‑3310 or online at HopeForWellness.ca.

Support is available in English, French, Cree and Ojibway (Anishinaabemowin) on request.